novosgrove Privacy Policy

Last Updated: July 16, 2026

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Overview

At novosgrove, safeguarding your personal information and honoring your privacy is a core part of how we do business. This Privacy Policy describes the types of data we gather, the reasons we gather it, how it is handled, and the protections we apply when you browse our website, engage with our platform, or purchase products from our store. Our practices are designed to align with United States federal and state privacy and consumer protection requirements.

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Information We Collect

When you use our services, we may collect the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, telephone number, and purchase history — gathered when you register an account, submit an order, or update your novosgrove profile.
• Payment Data: Every payment transaction is encrypted using Secure Sockets Layer (SSL) technology and handled directly by payment processors that comply with the Payment Card Industry Data Security Standard (PCI-DSS). novosgrove never stores and cannot access your full credit card number, CVV security code, or banking credentials.
• Usage Data: Your IP address, device type, browser type, operating system, and details about how you interact with our site — captured automatically through cookies and analytics tools while you browse our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

• Processing, fulfilling, and shipping your orders, and sending order confirmations, tracking details, and delivery updates.
• Delivering responsive customer support and resolving order, shipping, or product concerns.
• Sending transactional and service notifications that are necessary for your account or orders.
• Examining usage patterns, refining website functionality, and enhancing the customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have expressly opted in. You may withdraw consent at any time by clicking the "Unsubscribe" link in any promotional email or by contacting our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own commercial or marketing purposes.

Your personal data is shared only with trusted third-party service providers whose work is essential to operating our platform and delivering our services to you:

• Payment Processors: PCI-DSS-compliant payment gateways that securely handle transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that help us assess website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold strict privacy standards, protect your data, and use it exclusively to carry out authorized tasks on behalf of novosgrove.

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Data Security

We maintain robust technical and organizational safeguards — including SSL/TLS encryption for data in transit and restricted access protocols — to defend your personal data against unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, such as preserving shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Used to collect anonymized information about how visitors interact with our store, helping us improve site usability.

You may adjust non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on where you reside, you hold specific rights concerning your personal information:

• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising privacy rights. As stated above, novosgrove does not sell personal information.
• Other U.S. State Privacy Laws: Residents of states with comprehensive consumer privacy statutes (such as Virginia, Colorado, Connecticut, and Utah) may have comparable rights to access, correct, delete, or obtain a copy of their personal data, and to opt out of certain processing.

To exercise any of these rights, please contact our privacy compliance team at support@novosgrove.lat. We will verify your request and respond within 30 days.

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Changes to This Policy

novosgrove may revise this Privacy Policy from time to time. When material changes are made, we will notify you by email or through a prominent update notice on our website before those changes take effect. We encourage you to review this page periodically.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: novosgrove
• Privacy & Customer Support Email: support@novosgrove.lat
• Customer Support Phone: 15862959345
• Physical Business Address: 1901 Flagler Ct, Virginia Beach, VA 23464, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST